Emma Zolbrod is a seasoned Customer Experience Consultant with a track record of more than 20 years building and managing interview programs, namely, win/loss, post-implementation, renewal/churn, and customer satisfaction. With a focus on XaaS companies, Emma makes strategic recommendations for departments across a business by combining interview results with her experience in marketing, lead generation, sales tools, sales processes, and strategy. Her clients span both private and public firms, and include small, fast-growing companies, as well as established enterprises. She holds an MBA from INSEAD in France, and a BA from University of Victoria in Canada.